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Get in touch

We're here to help

Got a question for us? Simply complete the form and our friendly UK-based team will get back to you as soon as possible.

If you need to make any changes to your account:

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Email customer.services@cardonemoney.com*
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Talk to us through live chat
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Speak to our team on 01244 572 300
Lines are open Mon - Fri, 08:30 - 17:00 excluding public holidays.
*Please do not include any sensitive account information in emails to us.
(Please do not include any sensitive account information in your message)
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Manage your account

On the move
Sign in to your account online or through your app to load money, check your PIN, look at your balance and more.
Over the phone
You can call us 24/7 on our automated call service on 01244 572 300.
Via text
Text 'LOAD + amount' to 60777 to top up your card for free.
e.g. "LOAD 50" will add £50 to your card.

Text BALANCE to 60777 to check your balance (15p).
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Card lost or stolen?

Report it in the app
If you misplace your card, have it stolen or suspect someone else is using it, block it instantly through the app and protect your money.
Call us 24/7
You can call us on our automated call service on 01244 572 300 and we’ll block your card immediately.
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The CardOneMoney current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.
Card One Money is a trading style of Spectrum Payment Services Limited, a company registered in England & Wales (No. 06268340) with registered Office at 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Spectrum Payment Services Limited is authorised and regulated by the Financial Conduct Authority as a credit broker (FCA No. 839341) and to provide payment services (FCA No. 504547). We are not a lender.

*Subject to identification, residency. Cardholder must be at least 18 years of age. See terms and conditions.