Lines are open Mon - Fri, 08:30 - 17:00 excluding public holidays.
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Manage your account
On the move
Sign in to your account online or through your app to load money, check your PIN, look at your balance and more.
Over the phone
You can call us 24/7 on our automated call service on 01244 572 300.
Via text
Text LOAD + amount to 60777 to top up your card for free. e.g. "LOAD 50" will add £50 to your card.
Text BALANCE to 60777 to check your balance (15p).
Card lost or stolen?
Report it in the app
If you misplace your card, have it stolen or suspect someone else is using it, block it instantly through the app and protect your money.
Call us 24/7
You can call us on our automated call service on 01244 572 300 and we’ll block your card immediately.
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